mei303 Casino & Sportsbook Data Care

This page describes what we collect when you use mei303 and how we keep that data protected. We operate across supported jurisdictions in Southeast Asia—principally Jakarta, Surabaya, Bandung, Medan, and Semarang—and handle personal information according to both local data-protection standards and our own privacy commitments.

We collect account details, payment information, game history, and device data to deliver our live-dealer tables, slot games, sportsbook betting, and regional payment flows (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). This policy explains what data we gather, how we use it, who may see it, and what rights you have over your information.

What data we collect from mei303 users

When you open a mei303 account, we ask for your email address, password, legal name, date of birth, and residential address. We use your email to send account notifications (login alerts, withdrawal confirmations, game results). We use your date of birth and address for identity verification and to comply with anti-money-laundering law.

We collect payment information when you deposit or withdraw. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we receive confirmation from your payment provider. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record your bank account details. We do not store full card numbers or banking credentials on our servers; we store reference tokens that allow us to process future transactions without re-entering sensitive data.

We collect game activity data: every bet you place, every game outcome, every withdrawal request, and every account login. This information sits in our transaction logs and helps us detect fraud, investigate disputes, and understand usage patterns. We may also collect device information (your phone's model, operating system, IP address) to prevent unauthorised access and optimise app performance.

How we use your data at mei303

We use account data to authenticate you, process deposits and withdrawals, and send you transaction confirmations. We use payment information to settle your requests with payment providers and to comply with regulatory reporting requirements. We use game activity logs to calculate your account balance, investigate disputes, and detect suspicious betting patterns that might indicate fraud or money laundering.

We may use your data to send you promotional messages about new games or payment methods, but only if you have not opted out. You can disable marketing emails at any time through your account settings. We do not sell your personal data to third parties. However, we may share aggregated, anonymised data (e.g. "monthly active users by region") with analytics partners and regulatory bodies.

We retain your data as long as your account is active, plus an additional period for legal and financial record-keeping (typically 5–7 years depending on local regulations). After that period, we delete or anonymise your information unless we are legally required to keep it longer.

Third-party processors and data sharing

We partner with payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank-transfer settlements. These processors see your payment information (account number, transaction amount, timestamp) to complete the transaction. They are contractually bound to protect your data and use it only for payment settlement.

We use cloud hosting providers to store our databases and serve the mei303 app. These providers may have data centres outside your country. We have data protection agreements with them requiring encryption and access controls. We do not control their operations, but we hold them to standards comparable to our own.

If we detect suspicious activity that suggests fraud or money laundering, we may share your data with law enforcement or financial regulators as legally required. We will not voluntarily share your data with third parties for marketing, resale, or other commercial purposes without your consent.

• 1
  Payment processorsHandle settlements

  online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank providers see transaction data only; they cannot see your game history or account balance.

• 2
  Cloud hostsStore databases

  Our servers may sit in data centres outside your jurisdiction, but data remains encrypted and access-controlled.

• 3
  RegulatorsLaw enforcement requests

  We share data only when legally required and will notify you unless a court order forbids it.

Your rights regarding mei303 data

You have the right to request a copy of all personal data we hold about you. You may also request that we correct inaccurate data (e.g. if your address is misspelled) or delete your data subject to legal retention requirements. To exercise these rights, contact our Help Center with your request and proof of identity. We will respond within 30 days.

You have the right to opt out of marketing emails at any time by clicking the unsubscribe link in any email we send. You can also disable push notifications through your device settings or our app preferences. You cannot opt out of transaction confirmations or security alerts—these are essential to account administration.

If you believe we have mishandled your data or violated your privacy rights, you may file a complaint with your local data-protection authority. We encourage you to contact us first so we can address your concerns directly.

Security, encryption, and account protection

We encrypt all communication between your device and our servers using SSL/TLS protocol. This means your login credentials, payment information, and game data are scrambled in transit and cannot be intercepted by unauthorised parties. Your password is hashed on our servers; we do not store it in plaintext, so even our staff cannot see it.

We support optional two-factor authentication (2FA) for your account. If enabled, you must enter a code from an authenticator app in addition to your password when logging in. This substantially reduces the risk of account takeover. We recommend enabling 2FA if you access mei303 from public networks or shared devices.

We monitor account activity for suspicious patterns: logins from unusual locations, rapid consecutive withdrawals, or betting behaviour inconsistent with your normal use. If we detect suspicious activity, we may temporarily lock your account and ask you to verify your identity. This protects you from fraud but may delay access temporarily.

Cookies and tracking on mei303

Our website and app use cookies to remember your login session and store your preferences (language, theme). These are functional cookies necessary for the service to work. We do not use cookies to track your behaviour across other websites. Analytics cookies may be used to understand how users interact with mei303 (e.g. which games are most popular, where users encounter errors), but these are aggregated and anonymised.

You can disable cookies in your browser settings, but this may prevent mei303 from functioning correctly. If you disable all cookies, you may need to log in every time you open the app.

Data location and jurisdiction

Our databases may be hosted on servers located outside your country, including in jurisdictions with different data-protection laws. By using mei303, you consent to your data being transferred to and stored in these locations. We have agreements with our hosting providers to maintain security standards comparable to those in your home jurisdiction, but we cannot guarantee identical legal protections.

If you are in a jurisdiction where data transfer laws are strict, consult a lawyer before opening an account. We are not responsible for data breaches caused by factors outside our control (e.g. compromised hosting infrastructure, global network attacks), though we maintain insurance and incident-response protocols.

Changes to our privacy policy

We may update this policy to reflect changes in law, technology, or our practices. If we make material changes (such as sharing data with new third parties), we will notify you via email at least 30 days in advance. Continued use of mei303 after the change date means you accept the updated policy. Non-material clarifications may be made immediately without notice.

Contact us about privacy

If you have questions about how we handle your data, want to request a copy of your information, or believe we have violated your privacy rights, contact our Help Center. We respond to privacy inquiries within 30 days. For urgent data-security concerns (such as suspicion that your account has been compromised), flag your message as urgent and we will prioritise it.

This policy is effective as of the date posted at the top of this page. We periodically review and update it. Your continued use of mei303 means you agree to this privacy policy and our Terms & ConditionsIf you do not accept these terms, please discontinue use and request account deletion.